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I have to give these guys my highest recommendation based upon service alone! But still very important, they had exactly the right tool, even better than the simple channel locks that I thought I was looking for, at a price that was three times cheaper than other shops. But again most flooring me was their waayyyy up and beyond service. I had gone there for a tool to remove links from a training dog collar for my tiny Texas Teacup Chihuahua 11-month old puppy (i.e., 125 lb. Great Dane!). Not only did I get the best tool I needed for the job, but Tom, the owner, actually (with his bare hands!) took two of the needed collar links out himself for me.