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Three strikes you're out!! Had 3 negative experiences there and always with the same person. The skinny little, arrogant cocky guy with a beard. Strike 1. Once I purchases a guitar amplifier that didn't work when I got it home and plugged it in. Apparently they don't test their equipment when it comes in. I brought it back the next day and talked to the guy who sold it to me who then referred me to above mentioned arrogant cocky guy (mgr) who wouldn't take it back so I left it on the counter and told them to sell it another chump. Strike 2. Purchased a big screen t.v. that died one day after the 30 day guarantee. Again, same cocky little mgr said guara
Horrible. Promised to refund an item that we purchased for our daughter if it didn't work but did not stand behind it. Very rude both in person and on the phone. Would not accept the return on the broken item and insulted me until they hung up the phone.
Amazing service and staff!! I go to pawn with us on a regular basis and they know their stuff and give more reasonable prices than almost all other pawn shops in town. The managers are very respectful towards anyone that walks through their doors. Keep it up Pawn with us...u got my business!!!
I don't understand all the comments about the rude staff. I go there at least monthly and always get first class treatment. The staff are extremely knowledgeable. I have NEVER gotten defective merchandise from them, and their guarantee on electronics is very clear and they stand behind it. I bought some stereo equipment from them, found I couldn't use it, and they took it back--no questions asked. This is a GREAT STORE!
I rate this pawn shop 5 STAR" PAWN!!..IWAS on my last few dollars...and NOOO" ONE WOULD HELP!..this pawn was a blessing for me and my family...thanks "PAWN WITH US..
Horrible customer service! My friend had pawned his bike to fix his daughter's car. He was going to be late with a payment and made arrangements with the day manager. When he arrived that evening the day manager had failed to document anything, and the night manager's behavior was deplorable. Not only was she rude, but she accused him of lying, and was downright hostile. He decided to go ahead and pay all of it off, and was quite upset. After he left he realized they didn't return his accessories bag with parts in it. He called right away, and they simply said "Someone must have sold it." I would not reccommend this business to anyone looking to
pawn with us
I was informed by a good customer of mine about this site!i was never aware of this site until now and would like to state a few things. first (jake) whoever you are? and if you are a real customer. I am open to all comments good and bad because that helps people go,but here is were I have issue, the store has been runnings sales like,20% off jewelry,25% tools,15% snowboards,20% rims,10% off new and used guns,15% off new car audio, and 20% off used car audio, all advertised on the big digital sign and commercials since sep 26th 2013, so if you are gunna right a review be honest don't slander or make up some bull story, or better yet really talk to the
I bought an ar15 and a set of rims at pawn with us and I am very happy! they took 10% off and charged no tax! on a new gun. they gave me 25% off the rims! all ways good deals. I have been shopping there for 8 yrs. any discount is better than no discount!!
I had a very disappointing experience with Pawn with Us. The staff was not very knowledgeable on their inventory. I asked to speak with the manager. He came out and tried to talk up everything I asked about as if they were all like new items. Unfortunately most everything in the shop was priced at or slightly below retail. The manager wouldn't even accept an offer on anything and simply said 10% off was the best he would do on any of the inventory. I have had much better experiences elsewhere. Pawn shops are typically open to offers, especially cash. Not this one..
very nice store and inventory! i needed to replace my husbands xbox360 that the kids broke i stopped in and they gave me an awesome deal and a warranty, talked with manager and staff and they were very helpful, wont shop at any other pawnshop, thanks guys!!
Very high priced, rude staff. Only plus is a clean store.
great store very clean and great selection of inventory. visiting from montana and by far the best pawnshop i visited in rapid city. i bought a stock for my rifle and it didnt fit and manager returned it with out question and was very helpful on getting me the right one for my needs. i will be back for sure!
back again, this is are third trip to the black hills and we always stop at pawn with us for there large selection of black hills gold- and once again got a great deal!! and the staff are great!! so you next summer
i just moved up here from denver ran into some tough times and never been to a pawnshop, they were very helpful and got me what i needed for a loan, i never felt out of place or that the staff was rude, they were very understanding to my situation. this will be the only place i go when i need help again!! the people in rapid are awesome!!
They are very rude, stuck up and talk about other customers openly I would not care to go in that place again.
very cool pawnshop never seen one so clean or have such i big selection of new and used gun parts for a pawn shop, my new store!!
The best ar15 parts in town! manager was very nice and helpful fixed my gun no charge. best shop in town!!
Very rude staff!
bought a i-pad here very happy and great price! will stop again. can get real busy go in morning and get best deals!
holy cow is this place clean!! Must stop and see really cool stuff and the people were helpful. going back next year!!
I went into the pawn store I saw two guns they had they were in mint condition the total price was $1700.00 The cut me at deal at 4 1300.00 I go to pawn stores and gun shows and these two weapons I got from them were top of the line. I had the weapons appraised and found out there were worth over $ 2000.00 just luck I guess glad I stopped in was just passing through.
avoid buying anything electronic from them as they will not take the item back if it is defective and i agree with JJ the people there are stuck up and very rude, better off going to one of the other shops
Very unprofesional stuck up people ......